Refund Policy

REFUND & RETURNS (if applicable)

Due to human factors and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem.  This is when the item is:

  • Significantly different from the description or sample shown to you;
  • Not what you ordered
  • Parcels that is lost in transit or failed to deliver after:

45 business days for US (add more 5 to 7 days due to Holidays, weather condition and the last few weeks of the year)

50-55 business days for other countries such as EU, UK, CA, AU (add more 5 to 7 days due to Holidays, weather condition and the last few weeks of the year)

  • We cannot accept the return of used items. Items that are damaged when you receive them due to the fault of the carrier will not be eligible for a refund. While in transit, there’s a chance that packages will become damaged because of shippers, improper handling, water exposure, and many other possibilities that can impair an order. Please understand that damaged products are an unfortunate but inevitable as they are often outside of our control, can affect customer satisfaction. We're sorry for the unexpected incident and we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order at shoppingtrendzzone88@gmail.com.

If you choose to return your order without contacting us and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

  • We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
  • Shipping fee will NOT be refundable once item has shipped.
  • You will be responsible for paying for your own shipping costs for returning your item

Please reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately, we can't offer you a replacement or refund.

Feel free contact customer service if you need any helps.

Thank you.