Returns & Exchanges Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shoppingtrendzzone88@gmail.com.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

REFUND & RETURNS (if applicable)

Due to human factors and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem.  This is when the item is:

  • Significantly different from the description or sample shown to you;
  • Not what you ordered
  • Parcels that is lost in transit or failed to deliver after:

45 business days for US (add more 5 to 7 days due to Holidays, weather condition and the last few weeks of the year)

50-55 business days for other countries such as EU, UK, CA, AU (add more 5 to 7 days due to Holidays, weather condition and the last few weeks of the year)

  • We cannot accept the return of used items. Items that are damaged when you receive them due to the fault of the carrier will not be eligible for a refund. While in transit, there’s a chance that packages will become damaged because of shippers, improper handling, water exposure, and many other possibilities that can impair an order. Please understand that damaged products are an unfortunate but inevitable as they are often outside of our control, can affect customer satisfaction. We're sorry for the unexpected incident and we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order at shoppingtrendzzone88@gmail.com.

If you choose to return your order without contacting us and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

  • We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
  • Shipping fee will NOT be refundable once item has shipped.
  • You will be responsible for paying for your own shipping costs for returning your item

Please reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately, we can't offer you a replacement or refund.

Feel free contact customer service if you need any helps . Thank you.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

How do I cancel or change my order?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can cancel or exchange the order to a new item within 24 hours from the moment you placed your order. After that time, the order is locked for processing/producing reason and cannot be cancelled or changed.

This policy also apply with all the changes you want to make with your order including change size, design or shipping address, etc. Please contact us via e-mail and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, however; it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at shoppingtrendzzone88@gmail.com.

 NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

Received Items

  • Items are faulty – damaged/broken or soiled upon arrival.
  • We sent wrong item – size, style, color.
  • Parcels that are lost in transit.

If the item received falls under above criteria, we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your Financial Institution or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shoppingtrendzzone88@gmail.com.